Privacy Policy

This Privacy Policy explains how Sato Solution, Inc. ("Sato Solution", "we", "us") collects, uses, and protects information you provide through our website, our web forms, our chat widget, phone calls, and text messages.

Sato Solution, Inc.
14 Sycamore Rd, Townsend, MA
Phone: (774) 317-7860
Email: contact@sato-inc.com

Information We Collect

We collect the following information directly from you:

• Contact details such as your name, phone number, and email address, submitted through our quote form or chat widget.
• Project details such as the service you are interested in, your property address, and any description of the work you provide.
• Communication records including text messages, chat transcripts, emails, and notes from phone calls.

We also collect limited technical information automatically, such as your IP address, browser type, and the pages you visit, in order to keep the site running and understand how it is used.

How We Use Your Information

• To respond to your quote request or question.
• To schedule, perform, and follow up on requested services.
• To send you service updates, appointment confirmations, and, if you have opted in, promotional messages.
• To keep records required for our business and for compliance.

We do not sell your personal information.

SMS and Phone Consent

When you submit your phone number through our quote form or chat widget and check the consent box, you authorize Sato Solution, Inc. to contact you by text message and phone call at that number, including through automated means, about your request and about our services.

• Message types: quote responses, appointment scheduling and reminders, service updates, and promotional offers.
• Message frequency: varies based on your request and your active jobs.
• Cost: message and data rates may apply. Sato Solution does not charge for the messages themselves.
• Opting out: reply STOP to any message to stop receiving texts. Reply HELP for help, or call us at (774) 317-7860.
• Consent is not a condition of purchase. You can request and receive our services without agreeing to receive text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We use third party providers to operate our business. These providers receive only the information they need to perform their function and are not permitted to use it for their own marketing:

• HighLevel (LeadConnector) hosts our quote form, chat widget, and customer records, and delivers our text messages.
• Google Maps is embedded on our site to display our location.

Data Retention

We keep your information for as long as needed to serve you and to meet our legal, tax, and record keeping obligations. When it is no longer needed, we delete it or remove identifying details.

Your Choices

• Reply STOP to any text message to opt out of SMS.
• Contact us at contact@sato-inc.com or (774) 317-7860 to request a copy of the information we hold about you, to correct it, or to ask us to delete it.

Children

Our services are directed to property owners and businesses. We do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact Us

Questions about this policy can be sent to contact@sato-inc.com or called in to (774) 317-7860.